Building Department Journey
Welcome to Peachford, Georgia, population 45,000, led by Building Official Bob.
Bob and his building department have been unable to keep up with increasing workloads as the community:
- Faces growing permit application backlogs
- Experiences rapid population growth
- Struggles with staffing shortages
Building Official Bob
- Experience: 15+ years as Building Official
- Challenge: Transforming department efficiency
Let's see what Bob accomplishes in the next year:
Clearing the Permit Backlog
With permit applications piling up and phones ringing constantly, Bob implemented electronic processing to:
- Process permits 50% faster
- Offer 24/7 online application options
- Provide automated status updates
Leading to:
- Reduced contractor frustration
- Improved resident satisfaction
- Streamlined operations
Solving Staffing Challenges
With an overwhelming inspection team and mounting deadlines, Bob, utilized flexible staffing to:
- Expand from 2 to 3 certified inspectors, plus 2 dedicated plan reviewers
- Add a second plan reviewer
- Launch virtual inspection capabilities
- Provide cross-training oppurtunities
Leading to:
- Faster project completions
- Improved staff morale
- Better work-life balance
Upgrading to Digital Efficiency
With filing cabinets overflowing and manual processes slowing work, Bob introduced digital solutions to:
- Implement 24/7 online permit and plan submissions
- Establish real-time progress tracking
- Create digital document management
- Streamline department workflow
Leading to:
- Reduced paper storage needs
- Faster processing times
- Improved customer service
Achievement Code Consistency
With varying code interpretations causing confusion, Bob created a unified approach to:
- Access code expert networks
- Regular staff training sessions
- Smooth code cycle transitions
- Peer review system for complex projects
Leading to:
- Consistent code interpretation
- Increased staff confidence
- Higher developer satisfaction
Bob's leadership has turned Peachford's building department into a model of success.
- 40% shorter permit turnaround times
- 60% higher customer satisfaction
- 100% staff retention
- Mayor's Approval: Through the roof!
This publication is provided for illustrative purposes only and presents a hypothetical scenario involving a fictional municipality. The content herein is not intended to be and should not be construed as technical, legal, or professional advice. SAFEbuilt provides this information to offer insight and perspective and cannot be held liable for any actions taken based solely on the content presented. For customized solutions and expert advice, please consult our team directly.
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