Thought Leadership

Process Improvement

Thought Leadership

How To Improve Community Engagement and Boost Resident Satisfaction

How To Improve Community Engagement and Boost Resident Satisfaction

Today, more than ever, resident satisfaction is doing more than impacting the overall well-being of our communities — it’s practically shaping it in r...
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Four Keys to Successful Municipal Budget Management

Four Keys to Successful Municipal Budget Management

The four keys to city budget management Observe and gauge development trends Prepare for challenging workloads and staffing needs Open the lines of co...
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Permit Delays, Plan Review Backlogs: The Risks

Permit Delays, Plan Review Backlogs: The Risks

Backlogs may be part of municipal life, but their consequences don’t have to be While the focus on the backlogs caused by permit delays and plan revie...
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Who Is Your Local Inspection Partner?

Who Is Your Local Inspection Partner?

In today’s building and development environment, the importance of working with consultative inspection experts who fully understand your local regula...
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Improving Government Customer Service: 5 Ways To Up Your Game

Improving Government Customer Service: 5 Ways To Up Your Game

Municipal customer service is in a league all its own. When it comes to overseeing building departments and public works offices, providing excellent ...
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5 Ways To Improve Customer Service in Your Public Works Department

5 Ways To Improve Customer Service in Your Public Works Department

Public works departments ensure that the community's infrastructure — which is seen and used daily by its residents — is maintained and improved regul...
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3 Things Successful Municipalities Know About Building Inspection Services

3 Things Successful Municipalities Know About Building Inspection Services

No matter where you’re located, every new building project needs to be inspected. There’s really no way around it — and for good reason, as this essen...
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