Thought Leadership

Process Improvement

Thought Leadership

Four Keys to Successful Municipal Budget Management

Four Keys to Successful Municipal Budget Management

The four keys to city budget management Observe and gauge development trends Prepare for challenging workloads and staffing needs Open the lines of co...
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Permit Delays, Plan Review Bottlenecks & the Risks of Neglected Backlogs

Permit Delays, Plan Review Bottlenecks & the Risks of Neglected Backlogs

Backlogs may be part of municipal life, but their consequences don’t have to be While the focus on the backlogs caused by permit delays and plan revie...
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Who Is Your Local Inspection Partner?

Who Is Your Local Inspection Partner?

In today’s building and development environment, the importance of working with consultative inspection experts who fully understand your local regula...
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Improving Government Customer Service: 5 Ways To Up Your Game

Improving Government Customer Service: 5 Ways To Up Your Game

Municipal customer service is in a league all its own. When it comes to overseeing building departments and public works offices, providing excellent ...
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5 Ways To Improve Customer Service in Your Public Works Department

5 Ways To Improve Customer Service in Your Public Works Department

Public works departments ensure that the community's infrastructure — which is seen and used daily by its residents — is maintained and improved regul...
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3 Things Successful Municipalities Know About Building Inspections

3 Things Successful Municipalities Know About Building Inspections

No matter where you’re located, every new building project needs to be inspected. There’s really no way around it — and for good reason, as this essen...
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How to Incorporate Your Community's Needs Into Budget Planning

How to Incorporate Your Community's Needs Into Budget Planning

Including community members in the city budget process is essential to building community trust. Explore engagement options (and the benefits of commu...
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